

Essential Customer Service Skills Every Team Must Master
VIP Protocol's Jeannie Vaage facilitating a Customer Service Bootcamp for a Corporate Client Customer service is the lifeblood of any...


The Importance of Customer Service in Elevating Your Brand
Why Customer Service is Non-Negotiable In today’s highly competitive business environment, customer service has become a critical...


What Constitutes Great Customer Service?
Great customer service is more than just resolving complaints or meeting expectations—it’s about crafting experiences that build trust,...


What is Customer Service? A Comprehensive Guide for Canadian Businesses
Customer service plays a pivotal role in every business. It’s the bridge between a company and its customers, ensuring satisfaction,...


Mastering the Art of Dealing with Difficult Clients: Strategies for Success
In customer service, encountering difficult clients is an inevitable challenge. Whether it's a demanding customer with sky-high...


The Customer Royalty Complex: Balancing Service & Respect
The phrase "the customer is king and queen" has long been a guiding principle in customer service. This idea, rooted in the belief that...


Find Your Flow: The Ideal Speaking Pace
Do you often rush through your words, leaving your listeners struggling to keep up? Or you tend to speak so slowly that your audience's...


Making Eye Contact: Connecting with Confidence
Eye contact is a crucial aspect of nonverbal communication that can significantly impact your social interactions and customer service...


Smile Your Way to Success: Why Smiling is Essential in Customer Service
In customer service, a real smile can totally be your secret weapon! You might think it's no big deal, but flashing a smile can make a...


How to Introduce Yourself with Confidence: A 2024 Etiquette Guide
In today's whirlwind world, where connections fly at lightning speed, your knack for introducing yourself with confidence and finesse is...